Shipping & Return

Shipping & Returns
We will ship all orders about 3 weeks for TPE doll, and 15~30days for full silicone doll. If you are urgent to it, just tell us, we will do special service for you.


Every package should be checked before you receive it, if there is any damage, you have the right to return it.

If you want to cancel your order and get a refund, please contact us in 24hours, otherwise we will charge (500USD for TPE doll, 1000USD for Silicone doll) as
production fee + handling fee.

If you find any problem with dolls since the doll arrived, please report to us within 3days, we can cover all. This is very important to protect your rights and profits. It is necessary to provide us with pictures and videos for the doll problem.

If without any report exceeded 3days, the doll is defaulted in good condition. Anyway, we will still assist you with the dolls’ questions.

Destination Clearance
Due to the differences from the shipping way, Usually Express companies like FedEx, UPS can do the clearance, but it might have the duty you might to pay. If you want us to deal with the whole process, just remark it with us, we will choose some special lines, which is a little slower, 3~Sdays, but we will pay for all, like the clearance duty.

Please note that!

Customs Problem

If your package is stuck with Customs for any reason, pls don’t worry, we will check it also. Any tracking number we will follow up it until you receive the

User manual

We can update the user manual for new functions, so please read our doll user manual in detail to use, and maintain the dolls. The doll is sensitive, the same as a
real girl. So kindly please take care of your doll, each movement, gesture on her should be gently and slow.

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